Customer Loyalty Director: Lead a High-Impact Sales Team

Together; Cheadle; On-site; GBP 120,000 - 150,000; Full time

Benefits offered by this job

26 days holiday

Birthday day off

Company holiday homes

Bonus schemes

Pension matched

Health cash plan

Private medical insurance

Life & CI cover

Season ticket loans

Gym access

Bar discounts

Job summary

Together in the UK is seeking a Customer Loyalty Director to build and lead a market-leading sales operation from the ground up. You will recruit, develop and empower a top telesales team, driving ambitious revenue targets and customer engagement across the existing portfolio.

The role focuses on creating retention strategies, maximizing conversions, and delivering exceptional customer experiences while maintaining regulatory standards.

Qualifications

• Telesales leadership and sales management.
• Experience building customer retention and loyalty programmes.
• Knowledge building high-performance sales environments.

Responsibilities

• Recruit, develop and lead a high-performing telesales team.
• Create a winning sales culture focused on energy, accountability and results.
• Maximise sales opportunities from our extensive existing customer database.
• Develop innovative customer retention, loyalty and re-engagement strategies.
• Increase revenue, conversion rates and customer lifetime value.
• Set ambitious targets and hold teams accountable for delivery.
• Use data, insight and performance metrics to optimise results.
• Celebrate success whilst addressing potential underperformance.
• Ensure a first-class customer experience throughout the sales journey.
• Maintain compliance and regulatory standards

Skills

Telesales leadership

Sales management

Customer retention

Job description

Together in the UK is seeking a Customer Loyalty Director to build and lead a market-leading sales operation from the ground up. You will recruit, develop and empower a top telesales team, driving ambitious revenue targets and customer engagement across the existing portfolio.

The role focuses on creating retention strategies, maximizing conversions, and delivering exceptional customer experiences while maintaining regulatory standards.