Luxury CRM & Loyalty Engagement Lead

Noble Panacea, Inc.; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

Noble Panacea is seeking a Customer Engagement Manager to lead our CRM, Loyalty and Retention programmes, reporting to the Global Digital Director. You will shape strategies to boost engagement, lifetime value and customer satisfaction across global markets.

In this role you will manage a small team, drive cross‑functional collaboration with Marketing, E‑commerce and Creative, and oversee the loyalty program from concept to measurement, ensuring a premium, data‑driven customer experience for our

Qualifications

• Bachelor's degree or equivalent required; 5–10 years in CRM/Loyalty/Retention in brand or agency settings.
• Proven leadership with successful CRM, Loyalty, Retention initiatives.
• Experience in luxury, beauty or skincare brands preferred.
• Strong stakeholder management across global teams.

Responsibilities

• Develop and execute customer engagement and retention strategies.
• Act as Voice of the Customer using data to inform messaging.
• Lead CRM programs to drive repeat purchases and loyalty.
• Define and lead engagement strategy across channels and audiences.
• Oversee Loyalty Program design, measurement, and cross-functional delivery.
• Manage Customer Concierge team delivering VIP service.
• Identify CRM technology and services to improve single customer view.
• Analyze customer data and report key engagement metrics.
• Lead projects like new market launches or new services.
• Own CRM content calendar with Marketing, Creative and E-commerce.

Skills

CRM expert

Cross-functional leadership

Data analysis

Budget management

Stakeholder management

Presentation skills

Beauty industry experience

People leadership

Education

Bachelor's degree or equivalent

Tools

Salesforce

Bloomreach

Ometria

Klayviyo

Job description

Noble Panacea is seeking a Customer Engagement Manager to lead our CRM, Loyalty and Retention programmes, reporting to the Global Digital Director. You will shape strategies to boost engagement, lifetime value and customer satisfaction across global markets.

In this role you will manage a small team, drive cross‑functional collaboration with Marketing, E‑commerce and Creative, and oversee the loyalty program from concept to measurement, ensuring a premium, data‑driven customer experience for our