Customer Liaison Officer

TN United Kingdom; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Liaison Officer to enhance customer care within their Residential Solutions Team. This role involves fostering relationships with residents and stakeholders while ensuring smooth project operations and community engagement. Ideal candidates will possess strong communication and organizational skills, along with a full UK Driver's License. Join a diverse and inclusive workplace that values your potential and encourages you to apply even if you don't meet every requirement. This is a fantastic opportunity to make a meaningful impact in a supportive environment.

Qualifications

• Experience with housing repairs and delivering excellent customer service.
• Strong verbal and written communication skills are essential.

Responsibilities

• Support the Residential Solutions Team in delivering planned programmes.
• Communicate with residents about planned works and scheduling.

Skills

Customer Service

Communication Skills

Organizational Skills

IT Skills (Word, Excel, PowerPoint, Email)

Flexibility

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Email

Job description

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Job Opportunity: Customer Liaison Officer

Location: West London, Site Working

Contract: Permanent, Full Time

What will you be responsible for?

As a Customer Liaison Officer, you'll support the Residential Solutions Team in delivering planned programmes across the Client property portfolio, ensuring residents and customers receive high-quality Customer Care.

Your responsibilities include:

• Facilitating project operations by maintaining positive relationships with residents, sub-contractors, client representatives, and the Kier team.
• Implementing community engagement activities to raise awareness of the works and available benefits.
• Communicating with residents about planned works, scheduling appointments, and updating them on progress.
• Conducting resident profiling surveys to understand support needs, vulnerabilities, and availability.
• Performing pre-works home visits to explain the programme and facilitate access.
• Assisting customers with moving and storage to prepare for works.

What are we looking for?

This role is ideal if you have:

• Experience with housing repairs, delivering excellent customer service.
• Strong verbal and written communication skills.
• Flexibility to adapt to changing priorities and meet deadlines.
• IT skills including Word, Excel, PowerPoint, and Email.
• Strong organizational and administrative abilities with attention to detail.
• A full UK Driver's License.

We value transferable skills, so even if you don't meet every requirement, we encourage you to apply and discuss your potential fit.

Rewards and Benefits

We offer a wide range of benefits tailored to your needs. More information can be found here.

Diversity and Inclusion

We are committed to making Kier a diverse and inclusive workplace. Our employees help shape our diversity initiatives and policies. Learn more about our D&I action plan.

We look forward to your application. Join us at #joinkier