Independent Living Manager

The Guinness Partnership; Congleton; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

25 days holiday

Competitive pension

Benefits portal

Performance pay

Life assurance

Health plan options

Eye care/vdu support

Job summary

The Guinness Partnership is seeking a mission-driven Head of Independent Living to oversee housing support for older residents across Crewe and the Cheshire area. You will lead on-site with a team of Independent Living Advisors, ensuring a high-quality, person-centred service and strong partnerships with local agencies.

You will travel between schemes, manage performance, and contribute to continuous improvement while upholding Guinness values and equality of opportunity.

Qualifications

• Proven ability to lead and develop a team.
• Experience coordinating with partner agencies and stakeholders.
• Strong interpersonal and written communication skills.

Responsibilities

• Oversee and develop Housing management services for older residents.
• Manage a team of Independent Living Advisors on-site across schemes.
• Monitor performance, produce monthly progress reports, and travel across Crewe and Cheshire area.

Skills

People management

Stakeholder engagement

Communication

Job description

the Head of Independent Living, you will be responsible for overseeing and monitoring the delivery of housing management services for older people, whilst managing a team of Independent Living Advisors working on site. You will be part of a team with other Independent Living Managers who fulfil the same role in locations across the UK. Flexibility is key, as we require someone comfortable with agile working, able to travel between various schemes across Crewe and the Cheshire area.

Key responsibilities

• Team management: You will manage and develop a team of Independent Living Advisors, ensuring they provide a high-quality, responsive and person-centred service that meets the needs of our residents.
• Performance & reporting: You will monitor the service against key performance indicators & produce monthly written progress reports.
• Team development: You will train and develop your team, motivating them to embrace the Guinness service style and manage any performance issues as required.

ABOUT US

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re‑invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

JOB DESCRIPTION

The Guinness Partnership are seeking a mission‑driven Independent Living Manager to manage our housing support services across Crewe and the Cheshire area. Reporting to, Stakeholder engagement : You will work closely with key agencies and local businesses to positively promote the aims of the service and encourage support from partners in the community where appropriate. Resident satisfaction : You will be a great relationship builder to ensure our residents receive the best service possible. Planning and prioritising : No two days are ever the same, and you will have a busy schedule, so good time management is essential. To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile.

Essential criteria

• A full UK driving licence and access to your own vehicle.
• Demonstrates a sensitive and supportive approach to vulnerable people.
• Ability to work successfully with a diverse range of customers and partner agencies.
• Commitment to, and a good understanding of, services that enable people with support needs to live as independently as possible.
• Good communication skills, including interpersonal, written and computer literacy.

This position will require a basic DBS check which will be paid for by The Guinness Partnership.

Interviews will take place in person at our Crewe office on Monday 12 th October.

TGPCVL Benefits

• Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay: Annual Performance Score bonus subject to eligibility.
• Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death.
• Health Plan Options: There are a couple of health care schemes available depending on the post grade.
• VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work.
• Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme TPBN1_UKTJ