Customer Liaison Officer

Ipsum Group; Barnham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Liaison Officer to serve as the key point of contact for customer service inquiries. This role involves managing customer issues, assisting project managers, and ensuring effective communication with clients and stakeholders. The ideal candidate will possess exceptional communication skills, a customer-focused attitude, and the ability to multitask effectively. Join a dynamic team where your contributions will enhance customer satisfaction and operational efficiency. If you are proactive, organized, and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in Utility Contracting or Local Authority is desirable.
• Full UK Driving Licence is required.

Responsibilities

• Manage customer service enquiries and resolve issues effectively.
• Assist project managers and create relevant reports.

Skills

Exceptional communication skills

Organisational skills

Time management

Customer-focused mindset

Ability to multitask

Education

NVQ level 2 English and Maths

Relevant HNC level Qualification

Tools

MS Office Suite

Job description

The purpose of a Customer Liaison Officer is to be the focal point for all customer service enquiries on the DNP&P contract. Dealing with problems and customer enquiries, ensuring clear and concise information is relayed to relevant departments.

1. Assisting project managers on planned outages.
2. UKPN scrap management administrator.
3. Create relevant reports and take minutes for meetings with the client.

Principal Accountabilities:

1. Defect and charge management reporting.
2. Producing customer planned outage letters and reminder letters.
3. Communicating confidently and effectively, dealing with telephone and email enquiries, liaising with members of the public, customers, and clients to resolve issues.
4. Customer compensation and compensation report.
5. Reporting both positive and negative feedback (access database).
6. Creating the scrap report and liaising with the client for scrap audit and payments.
7. Logging all incidents, creating reports, and liaising with the client to ensure all incidents are closed out.
8. Creating reports for the client performance meetings.
9. Attending the client performance meetings and taking minutes.
10. General administration and office duties.

About You

Desirable Qualifications & Professional Membership(s):

1. NVQ level 2 English and Maths or equivalent.
2. Relevant HNC level Qualification is desirable.
3. Experience in Utility Contracting or Local Authority is desirable.
4. Full UK Driving Licence.
5. Experience of operating in a commercial, multi-divisional organisation.
6. A good understanding of MS Office suite.
7. Meticulous approach to ensuring accuracy of data.
8. Experience of dealing with clients and supply chain.
9. Good organisation, planning skills, time management, and prioritisation.
10. Ability to work efficiently alone and as part of a team.

Skills & Personal Qualities:

1. Exceptional communication skills and the ability to interface with internal and external stakeholders.
2. A strong sense of initiative.
3. The ability to build excellent working relationships.
4. A positive and proactive mindset, willing to learn and progress.
5. A warm, charming, and confident manner.
6. Remain calm under pressure and communicate effectively with internal and external parties.
7. Take pride in making improvements.
8. A customer-focused individual who is a team player and can identify where assistance will help colleagues.
9. Highly organised with excellent numeracy skills.
10. Experience in multitasking and prioritising workload.
11. Good organisational, presentation, and punctuality skills.

Your new company description and benefits are well-written but contain some minor grammatical errors and formatting inconsistencies. The content is relevant and focused on the role, but the formatting can be improved for better readability and engagement by using proper HTML tags and structure. Therefore, a refinement is recommended to enhance clarity and presentation.