Customer Liaison Officer

jobs24.co.uk; Hopton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Customer Liaison Officer to enhance customer experience during investment projects. In this pivotal role, you will manage communication between customers and internal teams, ensuring satisfaction at every stage of the project. By arranging appointments, addressing queries, and distributing updates, you will contribute significantly to delivering high-quality services. This position offers a unique opportunity to work in a dynamic environment where your skills in communication, problem-solving, and customer care will shine. Join a dedicated team committed to making a positive impact in the community and enjoy a rewarding career in a vital sector.

Qualifications

• GCSEs in Maths and English are required.
• Experience in team environments and investment programme projects is essential.

Responsibilities

• Manage customer experience during investment programme works.
• Coordinate on-site liaison and provide timely updates.

Skills

Excellent communication skills

Problem-solving

Organisational skills

Attention to detail

Ability to handle difficult conversations

Teamwork

Customer care

Self-motivated

Education

GCSEs in Maths and English

Job description

As a Customer Liaison Officer within our Client Services Planned Improvements Team, your role will focus on managing the customer experience during investment programme works, ensuring smooth communication and high satisfaction before, during, and after projects.
You'll coordinate on-site liaison, provide timely updates using our IT systems, and collaborate with internal teams and external stakeholders. Key tasks include:

1. Arranging customer appointments
2. Addressing queries
3. Supporting the distribution of updates and reports

Your contributions will play a vital role in delivering high-quality services aligned with our policies and standards.

Minimum Requirements:

1. GCSEs in Maths and English
2. Experience of working in a team environment
3. Experience of working on Investment Programme Projects
4. Excellent communication skills and ability to handle difficult conversations with diplomacy
5. Strong attention to detail
6. Effective problem solver with ability to seek support when needed
7. Good organisational skills
8. Able to work effectively under pressure and organise work to meet deadlines
9. Understanding the provision of good customer care to internal and external customers
10. The ability to establish, develop and maintain effective working relationships with internal and external stakeholders
11. Self-motivated and willing to learn
12. Current valid driving licence

Housing Plus Group is a leading provider of homes across a range of tenures, to meet identified housing needs. We also deliver regulated care services to help people live independently. Our dedicated and diverse colleagues are critical to our success. We value our people and offer them challenging and worthwhile careers, providing a sense of achievement in a vital sector. It is important that we offer opportunities to inspire our people to help us to make a positive difference to our customers' homes, lives, and communities.