Customer Liaison Officer

Niyaa People Ltd; Chester; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Mileage reimbursed

Immediate start

Job summary

Niyaa People Ltd. is seeking a Customer Liaison Officer to support residents throughout ongoing works across Stoke and Chester. You will be a key contact, arranging access, handling enquiries, and ensuring residents are kept informed with empathy and professionalism.

The role requires engaging with communities, coordinating access, and delivering clear communications about the nature and scope of works, while maintaining accurate records and providing excellent customer service.

Qualifications

• Good customer service experience and willingness to travel.
• Strong communication, resilience and negotiation skills.
• Proficiency in Microsoft Office.
• Excellent organisational skills and ability to manage multiple enquiries.
• Experience in housing, property, construction or resident liaison is advantageous.

Responsibilities

• Proactively following up on no-access properties to arrange survey appointments.
• Leading resident and community engagement initiatives and building relationships with local communities.
• Delivering clear communications to customers and residents about works.
• Acting as main point of contact for residents, responding to enquiries and concerns.
• Coordinating access to ensure works are delivered smoothly and on schedule.
• Resolving access-related and resident issues promptly with escalation when needed.
• Maintaining records of communications and issue resolutions for project documentation.

Skills

Customer service

Communication

Resilience

Negotiation

Microsoft Office

Organisational skills

Travel willingness

Empathy

Tools

Microsoft Office

Job description

Join a well-established housing and property services organisation in a Customer Liaison Officer role where you'll play an important part in supporting residents throughout an ongoing programme of works across Stoke and Chester. This temporary position offers the opportunity to work directly with residents, helping to ensure they are kept informed, supported and engaged throughout the process.

You'll be acting as a key point of contact for residents, arranging access, following up on no-access properties, responding to enquiries and resolving issues professionally and sensitively. The role is ideal for someone who enjoys working with people, building positive relationships and making sure residents receive a high level of customer service throughout the works.

We'd love to hear from anyone with a background as a Customer Liaison Officer, Resident Liaison Officer, Housing Officer, Customer Service Officer, Housing Assistant, Community Engagement Officer or someone with strong customer service, housing, property or resident engagement experience. Previous CLO experience is desirable but not essential, as strong communication skills, resilience and the ability to deal with residents professionally are key to the role.

Our client is delivering a programme of works across the Stoke and Chester areas.

As a Customer Liaison Officer, you will play an important role in engaging with residents, coordinating access and ensuring customers are kept informed throughout the works.

As a Customer Liaison Officer, you will be:

• Proactively following up on no-access properties to arrange retrofit survey appointments.
• Leading resident and community engagement initiatives and building strong relationships with local communities.
• Delivering clear and effective communications to customers and residents regarding the nature and scope of works.
• Acting as the main point of contact for residents, responding to enquiries and concerns professionally and empathetically.
• Coordinating access arrangements to ensure works are delivered smoothly and on schedule.
• Resolving access-related and resident issues promptly, escalating where necessary to ensure timely solutions.
• Maintaining accurate records of communications, access arrangements and issue resolutions for project documentation.

I'd love to speak to anyone who has:

• Good customer service experience and a willingness to travel.
• Experience dealing with customers and residents in potentially sensitive situations.
• Strong communication, resilience and negotiation skills.
• Good proficiency in Microsoft Office.
• Excellent organisational skills and the ability to manage multiple resident enquiries and appointments.
• Previous experience within housing, property, construction, retrofit or resident liaison environments would be advantageous.
• Previous Customer Liaison Officer (CLO) experience is desirable but not essential.

Key requirements for this Customer Liaison Officer role:

• Full UK driving licence and access to a vehicle.
• Willingness to travel extensively across Stoke and Chester.
• Strong customer service and communication skills.
• Ability to deal with sensitive situations professionally and effectively.
• Availability to start as soon as possible.
• Commitment to a minimum of 8 weeks.

The role is offering the following:

• £20.00 per hour
• Monday to Friday, 8:00am - 4:30pm
• Temporary contract until November 2026
• Immediate start available
• Extensive travel across Stoke and Chester
• Mileage can be expensed
• Opportunity to work on a well-established housing and property services contractTravel & Location:

This role will involve extensive travel across the Stoke and Chester areas, visiting properties and engaging directly with residents.

Due to the nature of the role, a full UK driving licence and access to your own vehicle are essential, with mileage expenses available.