Customer Liaison Officer

BDHT / Bromsgrove District Housing Trust; Bromsgrove; On-site; GBP 24,000 - 35,000; Full time

Job summary

Join BDHT as a Customer Liaison Officer in Bromsgrove, where you’ll connect customers with our internal teams and contractors, ensuring smooth communication in our investment and repair programmes. Ideal candidates will bring customer service experience and strong communication skills, fostering positive community relations. Enjoy a supportive work environment with competitive benefits and opportunities for professional growth.

Benefits

32 days annual leave plus bank holidays

Team outings with budget

Electric vehicle leasing

Pension scheme

Life insurance

Employee Assistance Programme

Mental Health First Aiders

Long Service Awards

Reimbursement for professional fees

Free parking and refreshments

Qualifications

• Experience in a customer-facing role, ideally in housing.
• Confident communicator with strong negotiation skills.
• Able to manage multiple priorities under pressure.

Responsibilities

• Act as the main contact for customers during planned works.
• Resolve customer issues promptly to ensure satisfaction.
• Arrange temporary accommodation during repairs.

Skills

Customer Service

Negotiation

Communication

IT Skills

Tools

Microsoft Office

Job description

Social network you want to login/join with:

BDHT / Bromsgrove District Housing Trust

Location:

Bromsgrove, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3c11514ff4f4

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Contract: Full Time, Permanent

Closing Date: Wednesday 18th June 2025 at 9:00 AM
Interview Date: Wednesday 25th June 2025 (In Person)

Are you passionate about delivering exceptional customer service and making a real difference in your community? We’re looking for a Customer Liaison Officer to join our team at BDHT, where people are at the heart of everything we do.

About the Role

As a key member of our team, you’ll be the vital link between our customers, contractors, and internal teams—ensuring smooth communication and a positive experience throughout our investment and repair programmes.

You’ll:

• Act as the main point of contact for customers during planned and capital works.
• Resolve issues quickly and effectively, ensuring high levels of customer satisfaction.
• Manage appointments and support consultation meetings with customers and leaseholders.
• Arrange temporary accommodation and support customers throughout the decanting process.

About You

We’re looking for someone who:

• Has experience in a customer-facing role, ideally within housing or a similar sector.
• Is a confident communicator with strong negotiation and influencing skills.
• Can work independently under pressure and manage multiple priorities.
• Is IT-savvy, with experience using Microsoft Office and other systems.
• Holds a valid driving license and has access to an appropriately insured vehicle.
• A basic DBS check will be required for this role.

What We Offer

We believe in rewarding our team with more than just a salary. Here’s what you can look forward to:

• 32 days annual leave plus bank holidays
• Team outings with an annual team budget
• Electric vehicle leasing through Octopus Energy
• Pension scheme with SHPS
• Life insurance for pension members
• Employee Assistance Programme
• Mental Health First Aiders
• Long Service Awards (given at 1 year, 5 years, and in increments of 5 years following this)
• Reimbursement for professional subscription fees
• Corporate Sponsorship opportunities
• Reimbursement for HRT pre-paid certificates
• Reimbursement for annual flu jab
• Free parking and refreshments
• Monthly staff compliments raffle
• Wellbeing calendar of events throughout the year

Join us and be part of a supportive, forward-thinking organisation that values your voice and your contribution.

Apply now and help us build better communities—one customer at a time.

BDHT reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.