Customer Liaison Officer

Bromsgrove District Housing Trust; Bromsgrove; On-site; GBP 25,000 - 30,000; Full time

Job summary

Bromsgrove District Housing Trust seeks a passionate Customer Liaison Officer to facilitate communication with customers, ensuring satisfaction throughout repair programs. This permanent, full-time role emphasizes exceptional service delivery, problem resolution, and coordination of appointments. Join a supportive organization and make a positive impact in the community.

Benefits

32 days annual leave plus bank holidays

Electric vehicle leasing

Pension scheme

Life insurance for pension members

Employee Assistance Programme

Mental Health First Aiders

Reimbursement for professional subscription fees

Free parking and refreshments

Qualifications

• Experience in a customer-facing role, ideally within housing or a similar sector.
• Confident communicator with strong negotiation and influencing skills.
• Ability to work independently under pressure and manage multiple priorities.

Responsibilities

• Act as the main point of contact for customers during planned and capital works.
• Resolve issues quickly and effectively, ensuring high levels of customer satisfaction.
• Manage appointments and support consultation meetings with customers.

Skills

Customer service

Communication

Negotiation

IT skills

Tools

Microsoft Office

Job description

This is a Permanent, Full Time vacancy that will close in 4 days at 17:00 BST.

The Vacancy

Contract: Full Time, Permanent

Closing Date: Monday 9th June at 5pm
Interview Date: Wednesday 25th June 2025 (In Person)

Are you passionate about delivering exceptional customer service and making a real difference in your community? We’re looking for a Customer Liaison Officer to join our team at BDHT, where people are at the heart of everything we do.

About the Role

As a key member of our team, you’ll be the vital link between our customers, contractors, and internal teams—ensuring smooth communication and a positive experience throughout our investment and repair programmes.

You’ll:

• Act as the main point of contact for customers during planned and capital works.
• Resolve issues quickly and effectively, ensuring high levels of customer satisfaction.
• Manage appointments and support consultation meetings with customers and leaseholders.
• Arrange temporary accommodation and support customers throughout the decanting process.

About You

We’re looking for someone who:

• Has experience in a customer-facing role, ideally within housing or a similar sector.
• Is a confident communicator with strong negotiation and influencing skills.
• Can work independently under pressure and manage multiple priorities.
• Is IT-savvy, with experience using Microsoft Office and other systems.
• Holds a valid driving licence and has access to an appropriately insured vehicle.
• A basic DBS check will be required for this role.

What We Offer

We believe in rewarding our team with more than just a salary. Here’s what you can look forward to:

• 32 days annual leave plus bank holidays
• Team outings with an annual team budget
• Electric vehicle leasing through Octopus Energy
• Pension scheme with SHPS
• Life insurance for pension members
• Employee Assistance Programme
• Mental Health First Aiders
• Long Service Awards (given at 1 year, 5 years, and in increments of 5 years following this)
• Reimbursement for professional subscription fees
• Corporate Sponsorship opportunities
• Reimbursement for HRT pre-paid certificates
• Reimbursement for annual flu jab
• Free parking and refreshments
• Monthly staff compliments raffle
• Wellbeing calendar of events throughout the year

Join us and be part of a supportive, forward-thinking organisation that values your voice and your contribution.

Apply now and help us build better communities—one customer at a time.

BDHT reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

The Company

BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.

BDHT is a people-based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.

We believe in our people, and actively support them based upon three core themes: ‘Look after yourself’, ‘Look after your colleagues’ and ‘Look after the business’.

We are a great employer who pays fairly and has excellent terms and conditions. But above all, we recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.