Customer Liaison Officer R&M

Fortem Cares; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Customer Liaison Officer for its Birmingham contract. The role focuses on enhancing customer satisfaction in Repairs & Maintenance, engaging with tenants, and coordinating project communications. Candidates should have strong customer service skills and previous experience in similar roles.

Benefits

25 days annual leave + bank holidays & birthday off

Pay review every January

26 weeks full pay maternity leave

8 weeks full pay paternity leave

Discounted gym memberships

Up to £3,000 colleague referral fee

Dental care and private healthcare

Cycle-to-work scheme

Mobile phone provider discounts

Qualifications

• Previous experience in a customer facing environment.
• Ability to deal with sensitive situations.
• Full Driving Licence required.

Responsibilities

• Deliver and improve satisfaction across planned works projects.
• Engage tenants and support the Site Manager.
• Coordinate access arrangements and resolve issues.

Skills

Customer service

Negotiation

Resilience

Communication

Tools

Microsoft Office

Job description

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Client:

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e093692fa908

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

The Role

Here at Fortem we are currently recruiting for an experienced and confident Customer Liaison Officer to join our Birmingham contract, working on the Repairs & Maintenance side.

Working on a full-time basis, you will aim to deliver and improve the level of customer and client satisfaction across the planned works project, through engaging tenants and offering support to the Site Manager in their duties.

Benefits:
• 25 days annual leave + bank holidays & your birthday off
• Pay review every January
• 26 weeks full pay maternity leave
• 8 weeks full pay paternity leave
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
• Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

The Project

Working on planned maintenance and refurbishments/renewals, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening.

You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule.

Essential and Desirable Criteria

Essential Criteria
• Previous experience of working in a customer facing environment
• Ability to deal with sensitive situations
• Resilience and strong negotiation skills
• Full Driving Licence
• Proficiency in Microsoft Office

Desirable Criteria:
• Previous undertaking of a similar role
• Awareness of diversity issues

Fortem embraces diversity in the workplace and encourages applications from all sectors of the community.

Personal Qualities

We are looking for a candidate who is a fantastic communicator, someone who enjoys meeting people, attending different sites and resolving problems pro-actively. At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours.