Customer Liaison Officer

Equans; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

24 days annual leave

Life Cover 1.5x salary

Employee discounts

Gym membership discounts

Cycle to work

CSR days

Job summary

Equans is seeking a Customer Liaison Officer for a permanent, full-time role in Birmingham. You will engage residents before, during and after works, ensuring satisfaction while coordinating access, inductions and evidence-based surveys. You will collaborate with clients, subcontractors and local teams to deliver a seamless customer journey.

The role requires strong communication, GDPR awareness, and MS Office proficiency, with a competitive salary and comprehensive benefits.

Qualifications

• Experience in customer-facing roles, preferably in housing or construction.
• Ability to manage residents through the works cycle with empathy and clarity.
• Familiarity with GDPR regulations and data handling practices.

Responsibilities

• Provide consultation and support to residents before, during and after works to ensure satisfaction.
• Manage the resident journey following client and Equans procedures.
• Build relationships with residents, clients, subcontractors and local stakeholders.
• Conduct consultation events and inductions, including scope and evidence documentation.
• Coordinate access arrangements and appointment scheduling for home works.

Skills

Customer service

Resident liaison

GDPR regulations

MS Office

Tools

MS Office

Job description

Customer Liaison OfficerOffer ID: 89559Job: Support Functions / Admin SupportContract type: PermanentSchedule: Full-TimeCountry: United KingdomEquans is looking for a Customer Liaison Officer to join our team in Birmingham on a permanent basis.This is a full time role. On offer is a competitive salary, company vehicle and benefits package.What will you deliver?To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfactionManaging the customer/resident journey whilst following the client and company engagement proceduresTo develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care DepartmentCarry out choice events, consultation events and individual consultation with residents regarding future work.Carry out individual resident inductions to include - introduction to Equans, the CLO/RLOprocess, scope of works, property and personal belongings condition surveys inclusive of photographs for evidenceComplete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriateAgree access arrangements with the resident and book appointments to enable the work to their homeOrganise and provide support needs: packing boxes, dust sheets, storage and other facilitiesas required and agreed.What can we offer you?On offer is a competitive salary, car and benefits package, which includes;24 days annual leave (+ public holidays)Life Cover equivalent to 1.5 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network24/7 Employee Assistance Program and access to mental wellbeing appWho are we looking for?Previous experience within a customer service based rolePrevious resident liaison experience within the construction / social housing sectorBasic understanding of construction and social housingFamiliarisation of GDPR regulationsComputer literate in MS officeWho are we?Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.Equans is a Bouygues group company.What's next?If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.EQNENGAt Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.FILTERSFiltrer vos resultatsClearCountriesUnited KingdomCitiesRegionsEnglandRéinitialiser Appliquer+Place:Workplace : Coleshill United KingdomApply for this job offerEquans is looking for a Customer Liaison Officer to join our team in Birmingham on a permanent basis.This is a full time role. On offer is a competitive salary, company vehicle and benefits package.What will you deliver?To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfactionManaging the customer/resident journey whilst following the client and company engagement proceduresTo develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care DepartmentCarry out choice events, consultation events and individual consultation with residents regarding future work.Carry out individual resident inductions to include - introduction to Equans, the CLO/RLOprocess, scope of works, property and personal belongings condition surveys inclusive of photographs for evidenceComplete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriateAgree access arrangements with the resident and book appointments to enable the work to their homeOrganise and provide support needs: packing boxes, dust sheets, storage and other facilitiesas required and agreed.What can we offer you?On offer is a competitive salary, car and benefits package, which includes;24 days annual leave (+ public holidays)Life Cover equivalent to 1.5 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network24/7 Employee Assistance Program and access to mental wellbeing appWho are we looking for?Previous experience within a customer service based rolePrevious resident liaison experience within the construction / social housing sectorBasic understanding of construction and social housingFamiliarisation of GDPR regulationsComputer literate in MS officeWho are we?Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.Equans is a Bouygues group company.What's next?If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.EQNENGAt Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.