Customer Liaison Manager

United Living Group; Achnasheen; On-site; GBP 30,000 - 45,000; Full time

Job summary

United Living Group is seeking an experienced Customer Liaison Manager with a civils or utilities background to support AMP8 framework activities in the UK. The role focuses on coordinating appointments, visits and completions while ensuring deadlines are met.

You will regularly contact clients and internal teams by email and telephone, manage stakeholder communications, and maintain accurate updates. Strong planning, organisation and communication skills are essential for success.

Qualifications

• 2+ years of administration experience.
• Experience in a Planning role would be beneficial but not essential.
• Experience in a customer/3rd party liaison field.
• Understanding of and experience in Stakeholder management.
• Knowledge of Microsoft Project and other similar software programs.
• Excellent analytical, communication, and organizational skills.
• Attention to detail and the ability to multitask.
• Previous Highways authority experience would be adventagious but not essential.

Responsibilities

• Prepare, review and monitor appointments, visits and completions to ensure deadlines and timescales.
• Liaising with the client and wider team.
• Ensuring all relevant parties are informed of latest updates.
• Make contact via email and telephone on a daily basis.

Skills

Excellent analytical, communication, &

Attention to detail & multitask

Customer/3rd party liaison experience

Stakeholder management understanding

Planning experience beneficial

Tools

Microsoft Project

Job description

Job Description

Due to sustained growth and increased workload, particularly within our AMP8 framework agreement. We are looking to recruit an experienced Customer Liaison Manager with civils or utilities background.

As a Customer Liaison Manager, your day-to-day tasks will include preparing, reviewing and monitoring appointments, visits and completions to ensure adherence to the deadlines and timescales, liaising with the client and wider team, ensuring all relevant parties are informed of latest updates. You will be required to make contact via email and telephone on a daily basis.

Qualifications

• 2+ years of relevant administration experience
• Experience in a Planning role would be beneficial but not essential
• Experience in a customer/3rd party liaison field
• Understanding of and experience in Stakeholder management
• Knowledge of Microsoft Project and other similar software programs
• Excellent analytical, communication, and organizational skills
• Attention to detail and the ability to multitask
• Previous Highways authority experience would be adventagious but not essential