Customer Liaison Manager

United Infrastructure Ltd; Achnasheen; On-site; GBP 30,000 - 45,000; Full time

Job summary

United Infrastructure Ltd is seeking an experienced Customer Liaison Manager to join its expanding team in Achnasheen, Scotland. The successful candidate will have a civils or utilities background and at least 2 years of administration experience. Responsibilities include monitoring appointments, liaising with clients, and ensuring timely updates. Excellent communication and analytical skills are essential, along with knowledge of Microsoft Project. This is a pivotal role in delivering critical projects in utility infrastructure.

Qualifications

• 2+ years of relevant administration experience.
• Experience in a customer/3rd party liaison field.
• Understanding of and experience in Stakeholder management.

Responsibilities

• Prepare, review, and monitor appointments and completions.
• Liaise with the client and wider team for updates.
• Contact clients via email and telephone daily.

Skills

Analytical skills

Communication skills

Organisational skills

Attention to detail

Multitasking ability

Tools

Microsoft Project

Job description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas: Utility Infrastructure and Social Infrastructure.

Utility Infrastructure – Our team of Utility Infrastructure specialists design, build, and maintain critical water, energy (gas), power, and telecoms infrastructure for the UK’s largest network owners and operators.

Social Infrastructure – Our team of Social Infrastructure specialists revitalise homes and communities through a wide range of work, from retrofit to refurbishment and maintenance.

Job Description

Due to sustained growth and increased workload, particularly within our AMP8 framework agreement, we are looking to recruit an experienced Customer Liaison Manager with a civils or utilities background.

As a Customer Liaison Manager, your day-to-day tasks will include preparing, reviewing, and monitoring appointments, visits, and completions to ensure adherence to the deadlines and timescales, liaising with the client and wider team, ensuring all relevant parties are informed of the latest updates. You will be required to make contact via email and telephone on a daily basis.

Qualifications

• 2+ years of relevant administration experience
• Experience in a Planning role would be beneficial but not essential
• Experience in a customer/3rd party liaison field
• Understanding of and experience in Stakeholder management
• Knowledge of Microsoft Project and other similar software programs
• Excellent analytical, communication, and organisational skills
• Attention to detail and the ability to multitask
• Previous Highways authority experience would be advantageous but not essential