Customer Journey Optimisation Specialist

DriverReviews; City of Edinburgh; Sur place; GBP 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Pension provision (5% employer contribution)

Up to 12% discretionary annual bonus

One free set of tyres per annum

Perkbox membership

Life assurance (up to 5 times annual salary)

Free counselling service

Cycle to work scheme

Résumé du poste

A leading tyre reviews platform is seeking a Customer Journey Specialist in Edinburgh, Scotland. This entry-level position focuses on enhancing the customer experience by leveraging data and insights, managing implementation of improvements, and leading experimentation processes. Ideal candidates will have strong analytical, project management, and communication skills. The role offers a full-time contract with benefits including a pension, bonuses, and more. This is an exciting opportunity to contribute to a fast-growing technology firm.

Qualifications

• Strong customer-first mindset with the ability to translate insights into actionable improvements.
• Excellent analytical skills, including the ability to interpret data and measure customer experience performance.
• Solid project management capabilities with experience coordinating initiatives across multiple teams.

Responsabilités

• Collect, monitor, and interpret customer data to enhance the customer journey.
• Lead the implementation of journey improvements across cross-functional teams.
• Implement testing and experimentation to optimize journey performance.

Connaissances

Customer-first mindset

Analytical skills

Project management

Communication skills

Knowledge of e-retail

Adaptability

Interest in automotive industry

Description du poste

A leading tyre reviews platform is seeking a Customer Journey Specialist in Edinburgh, Scotland. This entry-level position focuses on enhancing the customer experience by leveraging data and insights, managing implementation of improvements, and leading experimentation processes. Ideal candidates will have strong analytical, project management, and communication skills. The role offers a full-time contract with benefits including a pension, bonuses, and more. This is an exciting opportunity to contribute to a fast-growing technology firm.