Customer Care Personal Banker - Digital Solutions

Barclays Bank Plc; Hartford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays Bank Plc in the United Kingdom seeks an Analyst to deliver exceptional customer service across chat, email and phone, resolving complex client needs with a personalised approach. You will work with colleagues across the bank to align care processes and identify improvements.

You will help strengthen risk controls while advising on products and services, contributing to performance reporting for senior stakeholders and ensuring customer outcomes meet Barclays’ standards.

Qualifications

• Confidence engaging with customers.
• Clear communication adapting to different customers.
• Risk awareness and following processes for compliance.
• Relationship building to understand wider needs and offer solutions.
• Digital mindset with Barclays digital tools and services.

Responsibilities

• Provide customer service through chat, email and phone to resolve complex needs.
• Collaborate with cross-bank teams to align customer care processes.
• Identify areas for improvement and coach colleagues on highlighted issues.
• Develop and implement customer care procedures and controls to mitigate risks.
• Resolve inquiries related to accounts, balances, transactions and payments.
• Prepare reports and Present findings to senior stakeholders.

Skills

Confidence

Clear Communication

Risk Awareness

Relationship Building

Digital Mindset

Job description

Barclays Bank Plc in the United Kingdom seeks an Analyst to deliver exceptional customer service across chat, email and phone, resolving complex client needs with a personalised approach. You will work with colleagues across the bank to align care processes and identify improvements.

You will help strengthen risk controls while advising on products and services, contributing to performance reporting for senior stakeholders and ensuring customer outcomes meet Barclays’ standards.