Customer Journey Manager - Business Banking

Description This; Glasgow; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Nationwide is seeking a Customer Journey Manager to support the Customer Journey Senior Manager in translating strategy into services and experiences for Business Banking customers, with accountability for payment journeys and operational outcomes.

You will work in collaborative, cross-functional change teams to shape objectives and ensure alignment between customer outcomes, payment capabilities, regulatory obligations, delivery priorities, capacity and cost.

Job description

The Customer Journey Manager supports the Customer Journey Senior Manager to translate strategy into the required service and experience for Business Banking customers, with accountability for payment journeys and associated operational outcomes.

Embedded within collaborative, cross-functional change teams, the role shapes and delivers objectives and key results, ensuring alignment between customer outcomes, payment capabilities, regulatory obligations, delivery priorities, capacity and cost.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Glasgow, Edinburgh, Gosforth or London office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.