Business Adviser - Business Banking

Nationwide

Glasgow

On-site

GBP 26,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Access to private medical insurance

A highly competitive pension

Annual performance-related bonus

Training and development to progress a

Salary sacrifice scheme options

Life assurance

Wellhub health and wellness options

Up to 2 days of paid volunteering a

Job summary

Nationwide is hiring in Glasgow for a Business Administration Fulfilment role that focuses on delivering standout service and precise administrative support. You’ll act as the main contact for customers, handle a range of admin tasks, and contribute to team objectives in a fast-paced, people‑first environment.

The role requires a passion for customer service, excellent organisation, and strong communication skills, with hybrid working across the UK estate and occasional in-office collaboration

Qualifications

A genuine passion for customer service and willingness to go the extra mile to ensure a positive outcome.
Comfortable phoning customers to provide a simply brilliant experience.
Previous experience of building successful relationships both internally and externally via various communication methods.
Excellent organisational and administrative skills.
Good time management, ensuring all tasks are complete within required timescales.
A superb eye for detail to ensure the accurate and timely completion of tasks.
A high-level awareness of money laundering, risk assessment and risk management of policies and procedures.

Responsibilities

You’ll be the primary point of contact for prospective and existing customers, handling a wide range of administrative tasks while delivering a simply brilliant experience.
You’ll provide professional and personable customer service, taking full ownership of queries and requests, and contributing to team objectives.
You will ensure the highest standards of service quality, maintain data accuracy, and adhere to policies and FCA banking regulations.

Skills

Customer service excellence

Relationship building

Communication (internal/external)

Organisational skills

Time management

Attention to detail

Money laundering awareness

Job description

We’re the powerhouse behind the customer journey-right at the heart of every business account’s lifespan. In the Business Administration Fulfilment Team, we bring energy, precision, and personality to everything we do, making a real difference to our customers and colleagues alike. This is more than just a role-it’s a launchpad for building strong networks with key stakeholders across the business, all while delivering standout service in a fast-paced, people-first environment. If you’re ready to make your mark, we’re ready for you!

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office. If you're based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you’ll get

Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What you’ll be doing

You’ll serve as the primary point of contact for both prospective and existing customers, handling a wide range of administrative tasks while delivering a simply brilliant experience. You’ll need to consistently provide professional and personable customer service, taking full ownership of queries and requests, and actively contributing to the team’s overall business objectives. Your role will involve ensuring the highest standards of service quality, developing measures to continually assess and enhance the client experience, and maintaining exceptional levels of data accuracy. You will also need to ensure full adherence to all policies, procedures, and FCA banking regulations. While capable of working independently, you will also be an effective team player with a positive, can‑do attitude.

About you

As a minimum requirement, you’ll have/be:

A genuine passion for customer service, and willingness to go the extra mile, to ensure a positive outcome
Comfortable phoning customers to provide a simply brilliant experience
Previous experience of building successful relationships both internally and externally via various communication methods
Excellent organisational and administrative skills
Good time management, ensuring all tasks are complete within required timescales
A superb eye for detail to ensure the accurate and timely completion of tasks
A high‑level awareness of money laundering, risk assessment and risk management of policies and procedures

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel

We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight

We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better

We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done

We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info