Senior Manager, Payment Journeys & Customer Experience

Description This; Glasgow; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Nationwide is seeking a Customer Journey Senior Manager to translate strategy into the service and experience for Business Banking customers, with accountability for payment journeys and operational outcomes.

The role contributes to a journey vision and roadmap across strategic transformation and continuous improvement in Business Banking payments, using expertise in payment schemes, channels and technology to drive value. The position supports a hybrid working model across multiple UK offices.

Qualifications

• Experience translating strategy into customer journeys in banking.
• Knowledge of payment products, schemes, and channels.

Responsibilities

• Translate strategy into service and experience for Business Banking customers.
• Develop journey vision and roadmap for transformation and continuous improvement across Business Banking payments.
• Leverage knowledge of banking products, channels and technology to increase flow and value.

Skills

Payments knowledge

Job description

Nationwide is seeking a Customer Journey Senior Manager to translate strategy into the service and experience for Business Banking customers, with accountability for payment journeys and operational outcomes.

The role contributes to a journey vision and roadmap across strategic transformation and continuous improvement in Business Banking payments, using expertise in payment schemes, channels and technology to drive value. The position supports a hybrid working model across multiple UK offices.