Senior Manager, Customer Journeys & Payments

Nationwide; Glasgow; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

Nationwide is seeking a Customer Journey Senior Manager to translate strategy into the service and experience for Business Banking customers, with accountability for payment journeys and operational outcomes.

The role collaborates with the Customer Journey Lead and Business Unit to develop a journey vision and roadmap for strategic transformation and continuous improvement across Business Banking payments, leveraging knowledge of products, channels and controls to drive value.

Qualifications

• Translate strategy into service and experience for Business Banking customers, with accountability for payment journeys and operational outcomes.
• Develop a journey vision and roadmap for strategic transformation and continuous improvement across Business Banking payments.
• Apply knowledge of business and corporate banking customer needs, payment products, schemes, channels, servicing, controls and technology to increase flow and value.

Responsibilities

• Translate strategy into service and experience for Business Banking customers, with accountability for payment journeys and operational outcomes.
• Develop a journey vision and roadmap for strategic transformation and continuous improvement across Business Banking payments.
• Apply knowledge of banking customer needs, payment products, schemes, channels and technology to increase flow and value.

Job description

Nationwide is seeking a Customer Journey Senior Manager to translate strategy into the service and experience for Business Banking customers, with accountability for payment journeys and operational outcomes.

The role collaborates with the Customer Journey Lead and Business Unit to develop a journey vision and roadmap for strategic transformation and continuous improvement across Business Banking payments, leveraging knowledge of products, channels and controls to drive value.