Payment Journey Experience Manager
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Job summary
Nationwide is seeking a Customer Journey Manager to support the Customer Journey Senior Manager in translating strategy into services and experiences for Business Banking customers, with accountability for payment journeys and operational outcomes.
You will work in collaborative, cross-functional change teams to shape objectives and ensure alignment between customer outcomes, payment capabilities, regulatory obligations, delivery priorities, capacity and cost.
Job description
Nationwide is seeking a Customer Journey Manager to support the Customer Journey Senior Manager in translating strategy into services and experiences for Business Banking customers, with accountability for payment journeys and operational outcomes.
You will work in collaborative, cross-functional change teams to shape objectives and ensure alignment between customer outcomes, payment capabilities, regulatory obligations, delivery priorities, capacity and cost.
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