Customer Journey & Admissions Coordinator — Bonus Eligible

Amicacare; Taunton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Amica Care is recruiting a Customer Relationship and Admissions Coordinator to shape the customer journey from first enquiry to admission. You will be the warm, trusted contact for prospective residents, families and representatives, bridging Marketing & Communications with Operations to maximise occupancy and deliver outstanding service.

You will maintain CRM records, support tours and pre-admission activity, monitor enquiry volumes and performance, and collaborate with referral partners to

Qualifications

• Experience in a customer-facing role managing the full customer journey.
• Strong communication, organisation and follow-up abilities.
• Proficient with CRM systems, data and performance reporting.

Responsibilities

• Own and coordinate enquiries from initial contact through to admission.
• Build trusted relationships with prospective residents and families.
• Support tours, assessments and pre-admission activities.
• Maintain CRM records, waiting lists and occupancy pipelines.
• Monitor enquiry volumes and occupancy trends.
• Develop relationships with health, social care and community partners.
• Support campaigns and share positive stories to raise awareness.
• Use feedback to improve the enquiry and admissions experience.

Skills

Customer-facing experience

Excellent communication

Organisational skills

CRM usage

Follow-up skills

Driving licence

Education

Marketing / Customer service / Business Administration / Sales qualification

Tools

CRM systems

Job description

Amica Care is recruiting a Customer Relationship and Admissions Coordinator to shape the customer journey from first enquiry to admission. You will be the warm, trusted contact for prospective residents, families and representatives, bridging Marketing & Communications with Operations to maximise occupancy and deliver outstanding service.

You will maintain CRM records, support tours and pre-admission activity, monitor enquiry volumes and performance, and collaborate with referral partners to