Care Experience Coordinator | Front Desk & Admin

Stow Healthcare Group; Brandon; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Birthday day off

Free meal on shift

Blue Light Card discounts

Employee Assistance Programme & Online

Company pension

Free DBS

Zusammenfassung

Stow Healthcare is recruiting an Administration & Customer Experience Coordinator to welcome residents, relatives and visitors with warmth while supporting the Home Administrator with day-to-day tasks. You will be the friendly face, handle enquiries and help create a positive first impression of the home.

You will work closely with the Home Manager and team to maintain a professional reception, assist with documentation, coordinate appointments and support events, ensuring confidentiality and

Qualifikationen

• Experience in customer service, reception, or front-of-house roles.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confidentiality and professional approach at all times.

Aufgaben

• Provide a warm, friendly and professional welcome to residents, relatives, visitors and healthcare professionals.
• Be the first point of contact for telephone, email and face-to-face enquiries.
• Build positive relationships with residents and families, ensuring everyone feels listened to, supported and valued.
• Deliver exceptional customer service, handling enquiries with empathy, professionalism and attention to detail.
• Support prospective residents and families, helping create positive first impressions of the home.
• Maintain a welcoming, organised and professional reception and administration environment.
• Assist with administration, documentation and record management, ensuring information is accurate, confidential and maintained to a high standard.
• Coordinate appointments, correspondence and general office activities.
• Support resident engagement and events, helping to create a vibrant and inclusive community within the home.
• Work collaboratively with colleagues across all departments to support the effective operation of the home.
• Take pride in representing Stow Healthcare and promoting the positive reputation of the home within the local community.
• Available to work weekends
• 10am to 4pm

Kenntnisse

Customer service

Reception

Administration

Hospitality

Front-of-house

Communication

Interpersonal skills

Organisational skills

Confidentiality

Teamwork

Tools

Microsoft Office

Jobbeschreibung

Stow Healthcare is recruiting an Administration & Customer Experience Coordinator to welcome residents, relatives and visitors with warmth while supporting the Home Administrator with day-to-day tasks. You will be the friendly face, handle enquiries and help create a positive first impression of the home.

You will work closely with the Home Manager and team to maintain a professional reception, assist with documentation, coordinate appointments and support events, ensuring confidentiality and