Customer Intelligence Analyst

RHP Group; Teddington; Hybrid; GBP 47,000 - 57,000; Full time

Benefits offered by this job

Pension contribution doubled up to a 0

29 days annual leave plus bank?

Enhanced family leave

Simply Health healthcare plan

Generous annual wellbeing allowance

Job summary

RHP Group in South-west London (Teddington) is seeking a Customer Intelligence Analyst to translate qualitative and quantitative data into actionable insights. You will join the Innovation team, collaborating with the Service Designer to uncover customer needs, behaviours and experiences, guiding future services and improving current operations.

The role favours a user-centred mindset, with experience in customer insight, user research, behavioural research or design research.

Qualifications

• Experience in customer insight, user research, behavioural research or design research or a related field.
• You’ll enjoy working collaboratively, bringing different perspectives and evidence together to build a shared understanding of our customers.

Responsibilities

• Help us understand our customers and make evidence-based decisions.
• Work in the Innovation team alongside the Service Designer to combine qualitative and quantitative data.

Skills

Customer insight

User research

Behavioural research

Design research

Job description

Location: South-west London (Teddington) with flexibility

Salary per annum: £52,223 per annum

What we offer

• Pension contribution doubled up to a maximum of 11.3%
• 29 days annual leave plus bank holidays
• Enhanced family leave
• Simply Health healthcare plan
• Generous annual wellbeing allowance

Who we’re looking for

We’re looking for a Customer Intelligence Analyst to help us understand our customers and make better, evidence-based decisions. You’ll work in our Innovation team alongside our Service Designer, bringing together qualitative and quantitative data to uncover customer needs, behaviours and experiences, and turning what you find into useful insight. That insight will help us shape future services and priorities, as well as improve how our services work today.

We're particularly interested in people who bring a user-centred mindset. You may have experience in customer insight, user research, behavioural research, design research or a related field. You’ll enjoy working collaboratively, bringing different perspectives and evidence together to build a shared understanding of our customers.

When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen