Customer Insight Strategy Lead (13-Month Contract)

NatWest Group; Greater London; Vor Ort; GBP 70.000 - 100.000; Vollzeit

Zusammenfassung

NatWest Group is seeking a Customer Intelligence & Insight Analysis Lead to design and deliver strategic insight programmes across multiple brands. You will translate complex analysis into actionable customer recommendations and present executive-ready papers for ExCo, RemCo and the Board.

You will lead multi-source research, influence stakeholders, and collaborate with external practitioners to stay ahead with the latest techniques, within a 13-month contract.

Qualifikationen

• Experience of market research or customer insight on either the client or agency side.
• You’ll have the ability to focus on insight programmes to match business priorities across multiple brands.
• You’ll have experience of managing qualitative and quantitative research studies.
• An understanding of external regulations and their impact on the customer and marketing strategy.
• Excellent communication skills, both verbally and in writing.
• Strong influencing skills and the ability to build strong relationships with colleagues at all levels.
• The ability to deliver multiple projects on time and in budget.

Aufgaben

• Producing executive-ready papers, briefings and presentations for ExCo, RemCo and Board audiences leveraging AI best practice and agentic tooling
• Translating complex analysis into clear customer insights and recommendations
• Influencing stakeholders to drive customer-focused decisions.
• Leading customer research programmes from design through to action planning
• Ensuring research outputs are commercially relevant and actionable
• Delivering multi-source actionable insight
• Challenging and adding value to insight briefs
• Engaging with external practitioners to make sure we remain up to date with the latest techniques

Kenntnisse

Market research

Customer insight

Qualitative research

Quantitative research

Stakeholder management

Communication

Influencing

Jobbeschreibung

NatWest Group is seeking a Customer Intelligence & Insight Analysis Lead to design and deliver strategic insight programmes across multiple brands. You will translate complex analysis into actionable customer recommendations and present executive-ready papers for ExCo, RemCo and the Board.

You will lead multi-source research, influence stakeholders, and collaborate with external practitioners to stay ahead with the latest techniques, within a 13-month contract.