Customer Intelligence Analyst — Data-Driven Growth (Hybrid)

HSBC; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

HSBC is seeking a Customer Intelligence Analyst in London on a fixed-term contract to December 2027. You will analyse customer data, build datasets and dashboards, and collaborate with Data Engineering to translate insights into strategic actions.

The role combines analytical thinking with storytelling to influence business decisions in a collaborative global environment, with a hybrid workstyle and strong progression opportunities.

Qualifications

• Experience within customer analytics, data analysis, or insight-driven roles.
• Strong SQL capability and experience working with large datasets.
• Experience using BI and visualisation tools such as Tableau, Power BI, or Looker to communicate insights effectively.
• Understanding of analytical techniques including segmentation, hypothesis testing, predictive modelling, or AI/advanced analytics tools.
• Strong stakeholder management and communication skills, with the ability to explain complex data clearly to both technical and non-technical audiences.

Responsibilities

• Analyse customer data to identify trends, drivers, and opportunities related to customer growth, engagement, and experience.
• Develop and maintain customer datasets, metrics, dashboards, and reporting solutions that support enterprise decision-making.
• Partner with Data Engineering and Analytics Engineering teams to define data requirements, validate pipelines and improve data models.
• Apply analytical techniques such as segmentation, driver analysis, trend analysis, and AI-enabled analytics to deepen customer understanding.
• Translate complex analysis into clear narratives, visualisations, and actionable recommendations for stakeholders across the business.

Skills

Strong SQL capability

Stakeholder management

Analytical thinking

Tools

Tableau

Power BI

Looker

Job description

HSBC is seeking a Customer Intelligence Analyst in London on a fixed-term contract to December 2027. You will analyse customer data, build datasets and dashboards, and collaborate with Data Engineering to translate insights into strategic actions.

The role combines analytical thinking with storytelling to influence business decisions in a collaborative global environment, with a hybrid workstyle and strong progression opportunities.