Director, Customer Analytics & Insight

HSBC

Greater London

On-site

GBP 120,000 - 180,000

Full time

8 days ago

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Job summary

HSBC is seeking a Director of Customer Analytics to lead the next generation of customer insight and translate it into measurable outcomes across the organization. Based in the UK or Hong Kong, you’ll collaborate with analytics, product, technology and business leaders to create a joined-up view of the customer journey and embed data-driven decision making.

In this senior role you’ll shape governance, leverage AI-enabled methods, and drive continuous improvement to improve customer outcomes and

Qualifications

Significant experience across customer insights, customer experience and analytics translation within a regulated environment.
Proven track record influencing senior stakeholders and delivering cross-functional change.
Ability to translate model outputs into scalable, well-governed decisions with clear risk awareness.

Responsibilities

Build a joined-up customer intelligence ecosystem across data sources (transactional, behavioural, digital, product, VOC).
Embed business feedback and operational context into the analytics agenda.
Translate complex analysis into clear narratives and interventions for decision-makers.
Influence senior leaders across business, product, technology and CX to frame questions and interpret insights.