Director, Customer Analytics — Insight to Impact (Contract)

Hsbc Global Services Limited; Greater London; Hybrid; GBP 120,000 - 190,000; Full time

Job summary

HSBC Global Services Limited in London is seeking a Director of Customer Analytics on a contract through to end 2027, with the option to base in the UK or Hong Kong. The role shapes the next generation of customer intelligence, translates insights into action across the organisation, and builds governance for trusted, scalable analytics.

You’ll lead cross‑functional teams and apply AI-enabled methods to improve customer outcomes.

Qualifications

• Senior leadership experience in customer analytics or insights.
• Proven ability to influence senior stakeholders and drive cross‑functional change.
• Expertise in Python, SQL and advanced analytics methods.

Responsibilities

• Shape the next generation of customer intelligence across the bank.
• Translate insights into measurable actions and governance that scale.
• Collaborate with markets, CX, product and data teams to improve customer outcomes.
• Lead data storytelling and drive data‑driven decisions at senior levels.

Skills

Python

SQL

Advanced analytics

Stakeholder management

Customer insights

Communication

Job description

HSBC Global Services Limited in London is seeking a Director of Customer Analytics on a contract through to end 2027, with the option to base in the UK or Hong Kong. The role shapes the next generation of customer intelligence, translates insights into action across the organisation, and builds governance for trusted, scalable analytics.

You’ll lead cross‑functional teams and apply AI-enabled methods to improve customer outcomes.