CX & Insights Coordinator — Shape Customer Experience

Correla; Metropolitan Borough of Solihull; Vor Ort; GBP 29.000 - 35.000; Vollzeit

Benefits dieser Stelle

Uncapped annual leave

5-10% Pension Contribution

Private Healthcare

Up to 26 weeks’ full pay equal parent

Wellbeing Services

And more!

Zusammenfassung

Correla is seeking a Customer Experience and Insights Coordinator to join our team in the UK. You will coordinate customer experience initiatives, analyse feedback, and produce insightful reports that drive improvements across processes and outcomes.

You will work with delivery managers, operations, data analytics and client stakeholders to translate insights into practical actions and measurable improvements.

Qualifikationen

• Strong understanding of customer journeys and CX best practices.
• Ability to coordinate activities and manage priorities with stakeholders.
• Experience analysing customer feedback and operational data for trends and opportunities.
• Strong relationship-building skills with operational teams, customers and clients.
• Proactive and customer-focused mindset to improve experiences and drive outcomes.
• Excellent organisational, communication and problem-solving skills.

Aufgaben

• Coordinate CX initiatives, survey programmes and follow-up actions aligned to business priorities, maintaining effective CX processes, tracking tools and reporting.
• Gather, interpret and analyse customer feedback and data to identify key themes, trends, challenges and opportunities, translating findings into actionable insights.
• Produce and maintain accurate customer insight reports, ensuring information is accessible, relevant and supports continuous service and operational improvement.
• Manage and monitor customer survey and insight-related actions, tracking progress and providing timely updates to stakeholders.
• Collaborate with Customer Delivery Managers, Operational Teams, Data Analytics and Client stakeholders to share insights and drive customer-focused improvements.
• Leverage customer insight to identify opportunities for enhancing processes, ways of working and overall customer outcomes.

Jobbeschreibung

Correla is seeking a Customer Experience and Insights Coordinator to join our team in the UK. You will coordinate customer experience initiatives, analyse feedback, and produce insightful reports that drive improvements across processes and outcomes.

You will work with delivery managers, operations, data analytics and client stakeholders to translate insights into practical actions and measurable improvements.