Customer Helpdesk Technician — Fast, First-Call Support

Gigaclear; Abingdon; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension up to 8%

Income protection

Life assurance

25 days holiday

Holiday purchase scheme

Health cash plan

Remote GP access

Employee assistance

Learning LMS access

Long service benefits

Maternity/Paternity

Flexible working

Wellbeing initiatives

Job summary

Gigaclear is hiring for Customer Helpdesk Support Representatives in the UK. You will diagnose technical broadband issues, ask targeted questions, and guide customers through troubleshooting with empathy and clear communication. Work 37.5 hours over 5 days with a weekend rota, while helping customers over phone, chat and email.

The role emphasizes ownership of issues, effective problem-solving, and using available tools to achieve first-call resolution and high customer satisfaction.

Qualifications

• Customer-focused and willing to learn technical skills.
• Ability to communicate with customers via phone, chat and email.
• Willing to work 37.5 hours over 5 days with a weekend rota.

Responsibilities

• Identify and diagnose a wide range of technical broadband issues.
• Ask customers the right questions to gather information.
• Use diagnostic tools and knowledge resources to assist customers.
• Resolve issues on first contact where possible.
• Maintain empathy and clear communication throughout.

Skills

Customer focus

Technical troubleshooting

Communication skills

Problem solving

Empathy

Multi-channel support

Job description

Gigaclear is hiring for Customer Helpdesk Support Representatives in the UK. You will diagnose technical broadband issues, ask targeted questions, and guide customers through troubleshooting with empathy and clear communication. Work 37.5 hours over 5 days with a weekend rota, while helping customers over phone, chat and email.

The role emphasizes ownership of issues, effective problem-solving, and using available tools to achieve first-call resolution and high customer satisfaction.