Customer Services Assistant

Gigaclear; Abingdon; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension up to 8% matched

Income protection & life assurance

25 days holiday plus bank holidays

Health cash plan & 24/7 remote GP

Learning Management System access

Long service benefits & monthly recogn

Flexible working environment

Company funded social events

Job summary

Gigaclear is seeking a customer-service focused role based at our Head Office in Abingdon. You will handle inquiries via phone, email, and social media, joining a large team with supportive colleagues.

The role offers a defined 37.5-hour week across a 5-day pattern, with a starting salary of £26,000 rising to £26,500 after probation and a monthly bonus up to £200. We welcome applicants from retail or hospitality backgrounds who want to break into office-based work and develop a first-rate

Qualifications

• Customer-focused approach and strong communication via phone and email.
• Comfortable speaking with people via phone and email.
• Office-based role based in Abingdon with 37.5 hour week.

Responsibilities

• Learn and apply first-class customer service via phone, email, or social media.

Skills

Customer service

Phone communication

Email communication

Job description

Starting salary to £26,000 Increasing to £26,500 after probation. Plus Bonus up to £200 per month.

Are you looking for a break into a more office environment type role?

A role that rewards good / great performance with monthly bonuses?

Perhaps you have a retail or hospitality background but have been thinking about making the move and are just looking for that first opportunity?

An opportunity with training and development where you will learn a first-class customer service approach via the phone, email, or even social media?

A role where you will benefit from the camaraderie of a large team and support of new friends?

We are keen to talk with people who bring a customer-focused approach - previous office or contact centre experience is not essential however you will be comfortable and confident communicating with people via the phone and email.

Note; this is an office based role, based in our Head Office, Abingdon, Oxon.

At the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5 weeks).

If you're looking for part time, school hours, afternoon / evenings, or weekends then we are open to discussing to see if / how we can accommodate.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff Rewards, Benefits, And Opportunities

• Generous employer pension; up to 8% matched contribution


• Income protection & life assurance


• 25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!


• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice


• Unlimited access to our online Learning Management System


• Long service benefits and monthly employee recognition


• Enhanced maternity and paternity provisions


• Flexible working environment


• Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values - Own it, Find the Right Way, Work Together, Win Together