Hybrid Broadband Tech Support Specialist

BT Group; Cardiff; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer’s leave

Family Leave

Discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Private Healthcare (optional)

Dental (optional)

Job summary

BT Group in Cardiff is seeking a Customer Service Technical Advisor to help customers with broadband queries over the phone and guide them to timely resolutions. You’ll work within the EE broadband team, using problem-solving skills to support a wide range of technical questions.

No prior specific experience is required as full training is provided; there is a focus on flexibility, with options for occasional home working and a supportive environment for career development.

Qualifications

• No specific experience required; training provided.
• Flexibility with breaks and occasional home working.

Responsibilities

• Talk to customers over the phone with broadband tech-related queries and provide support throughout the interaction.
• Assist customers to resolve issues and guide them to solutions with empathy and professionalism.

Job description

BT Group in Cardiff is seeking a Customer Service Technical Advisor to help customers with broadband queries over the phone and guide them to timely resolutions. You’ll work within the EE broadband team, using problem-solving skills to support a wide range of technical questions.

No prior specific experience is required as full training is provided; there is a focus on flexibility, with options for occasional home working and a supportive environment for career development.