Customer Growth & Engagement Manager

Mr Central Heating; Croydon; On-site; GBP 28,000 - 42,000; Full time

Job summary

Mr Central Heating in Croydon is seeking a commercially minded Customer Development Manager to own and grow our customer base at a busy branch. You’ll talk to customers, spot opportunities, build relationships and drive sales, taking ownership of a customer base and bringing in new business.

The role involves a 42-hour week with some Saturday work and a focus on branch sales activity. Experience in sales, telesales, account management or customer development is valued; plumbing knowledge isn’t

Qualifications

• Proven track record in sales, telesales, account management or customer development.
• Strong ability to build genuine relationships with customers.
• Willingness to pick up the phone to create opportunities.

Responsibilities

• Manage and develop existing customer accounts
• Follow up quotations quickly and consistently
• Reconnect with lapsed and declining customers and win back their business
• Make proactive warm and cold calls to generate new opportunities
• Identify and open new trade accounts
• Get to know your customers and what matters to them
• Spot opportunities to increase sales, order values and product ranges
• Keep accurate records of calls, quotations and opportunities on our CRM
• Work with branch team to deliver sales and gross profit targets
• Provide knowledgeable, responsive and straightforward customer service

Skills

Sales experience

Telesales

Account management

Customer development

Job description

Mr Central Heating in Croydon is seeking a commercially minded Customer Development Manager to own and grow our customer base at a busy branch. You’ll talk to customers, spot opportunities, build relationships and drive sales, taking ownership of a customer base and bringing in new business.

The role involves a 42-hour week with some Saturday work and a focus on branch sales activity. Experience in sales, telesales, account management or customer development is valued; plumbing knowledge isn’t