Customer Fulfilment Executive

i2i Recruitment Limited; Cheltenham; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Professional development

Team events and socials

Paid sick leave

Employee Assistance Programmes

Salary sacrifice schemes

Volunteer day

Job summary

i2i Recruitment Limited is seeking an experienced Customer Service professional in Cheltenham. The role focuses on handling calls and emails, processing orders, and coordinating with warehouses and couriers to ensure smooth deliveries.

You’ll use ERP tools and AI-assisted processes to enhance customer experience and efficiency. The ideal candidate will have excellent communication, strong organisational skills, and a proactive approach to problem solving, with a keen interest in AI and new

Qualifications

• 3–5+ years in a customer-facing role.
• Excellent communication and rapport-building abilities.
• Confident on the phone and comfortable with video communication.
• Attention to detail and strong organisational skills.
• Able to adapt to new systems and processes.
• Interest in AI and new technological advancements.
• Proactive attitude with resourcefulness.

Responsibilities

• Handle customer calls and emails promptly and professionally.
• Process orders accurately within the ERP system and manage payments.
• Track deliveries and coordinate with warehouse and courier partners.
• Resolve queries, complaints, damages and returns efficiently.
• Keep customers informed throughout the order process.
• Embrace AI-enabled tools to enhance workflow and customer experience.
• Identify opportunities to improve and streamline processes.
• Support team members across functions and departments.
• Assist with small quote modifications and negotiations as needed.

Skills

Customer facing

Communication

Phone & video

Attention to detail

Adaptability

AI interest

Proactive

Tools

ERP systems

Job description

WHAT'S IN IT FOR YOU?

• Supportive team environment
• Opportunities for professional development
• Engagement with innovative AI tools and technology
• Rewarding role with a focus on customer service excellence
• Working for a recognised Great Place to Work™ company

MUST HAVE'S

• 3-5+ years' experience in a customer-facing role
• Excellent communication skills and rapport-building abilities
• Confident on the phone and comfortable with video communication
• Attention to detail and strong organisational skills
• Ability to adapt to new systems and processes
• Interest in AI and new technological advancements
• A proactive attitude with resourcefulness

NICE TO HAVE'S

• Experience in e-commerce or retail customer service
• Familiarity with ERP systems or order management software
• Previous exposure to logistics or delivery coordination
• Knowledge of interior or construction materials (training can be provided)

SO, WHAT WILL YOU BE DOING?

• Handling customer calls and emails promptly and professionally
• Processing orders accurately within the ERP system and managing payments
• Tracking deliveries and coordinating with warehouse and courier partners
• Resolving queries, complaints, damages and returns efficiently
• Ensuring customers stay informed throughout the order process
• Embracing AI-enabled tools to enhance workflow and customer experience
• Identifying opportunities to improve and streamline processes
• Supporting team members across different functions and departments
• Assisting with small quote modifications and negotiations as needed

HELPFUL EXTRAS

• Structured professional development opportunities
• Recognition programmes for outstanding contribution
• Monthly team events and socials
• Paid sick leave and family-friendly policies
• Access to Employee Assistance Programmes
• Financial guidance and salary sacrifice schemes
• One extra day of paid volunteering per year

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible.

We will still aim to update you on your application, regardless of if it's successful.