Customer Service Executive

i2i Recruitment Limited; Cheltenham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Development opportunities

Team events

Sick leave

Employee assistance programmes

Salary sacrifice schemes

Volunteer day

Job summary

i2i Recruitment Limited in the United Kingdom is seeking a customer-focused professional to join our client services team. You will handle customer calls and emails, process orders in the ERP system, and coordinate deliveries with warehouse and courier partners.

This role emphasizes using AI-enabled tools to streamline workflows, resolve inquiries, manage payments, and push continuous improvement across departments while upholding service excellence.

Qualifications

• 3-5+ years' experience in a customer-facing role.
• Excellent communication skills and rapport-building abilities.
• Confident on the phone and comfortable with video communication.
• Attention to detail and strong organisational skills.
• Ability to adapt to new systems and processes.
• Interest in AI and new technological advancements.
• A proactive attitude with resourcefulness.

Responsibilities

• Handling customer calls and emails promptly and professionally
• Processing orders accurately within the ERP system and managing payments
• Tracking deliveries and coordinating with warehouse and courier partners
• Resolving queries, complaints, damages and returns efficiently
• Ensuring customers stay informed throughout the order process
• Embracing AI-enabled tools to enhance workflow and customer experience
• Identifying opportunities to improve and streamline processes
• Supporting team members across different functions and departments
• Assisting with small quote modifications and negotiations as needed

Skills

Customer-facing

Communication skills

Phone/Video

Attention to detail

Organisational skills

Proactive attitude

Tools

ERP systems

Order management software

Job description

WHAT'S IN IT FOR YOU?

• Supportive team environment
• Opportunities for professional development
• Engagement with innovative AI tools and technology
• Rewarding role with a focus on customer service excellence
• Working for a recognised Great Place to Work

MUST HAVE'S

• 3-5+ years' experience in a customer-facing role
• Excellent communication skills and rapport-building abilities
• Confident on the phone and comfortable with video communication
• Attention to detail and strong organisational skills
• Ability to adapt to new systems and processes
• Interest in AI and new technological advancements
• A proactive attitude with resourcefulness

NICE TO HAVE'S

• Experience in e-commerce or retail customer service
• Familiarity with ERP systems or order management software
• Previous exposure to logistics or delivery coordination
• Knowledge of interior or construction materials (training can be provided)

SO, WHAT WILL YOU BE DOING?

• Handling customer calls and emails promptly and professionally
• Processing orders accurately within the ERP system and managing payments
• Tracking deliveries and coordinating with warehouse and courier partners
• Resolving queries, complaints, damages and returns efficiently
• Ensuring customers stay informed throughout the order process
• Embracing AI-enabled tools to enhance workflow and customer experience
• Identifying opportunities to improve and streamline processes
• Supporting team members across different functions and departments
• Assisting with small quote modifications and negotiations as needed

HELPFUL EXTRAS

• Structured professional development opportunities
• Recognition programmes for outstanding contribution
• Monthly team events and socials
• Paid sick leave and family-friendly policies
• Access to Employee Assistance Programmes
• Financial guidance and salary sacrifice schemes
• One extra day of paid volunteering per year

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful