Technical Manager

Barfoots; Bognor Regis; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Company pension scheme

Online GP access

Life Assurance

Employee Assistance Program

Benefits Platform

Development opportunities

Cycle to work scheme

Free onsite parking

Highfield training centre

Sustainability initiatives

Job summary

Barfoots is seeking a Customer focused Technical Account Manager to join our busy team in the UK. You will liaise across technical and commercial managers to deliver business and technical strategies, driving quality improvements with suppliers, factories and customers.

You will manage high-profile retail accounts, analyse performance data and enable continuous improvement prioritisation across the business, ensuring customer requirements are understood and met through cross-functional

Qualifications

• Excellent communication and presentation skills.
• Commercial awareness and strong customer focus.
• Strong interpersonal and relationship-building ability.
• Experience in Quality or Technical Management or equivalent.
• FMCG or Food/Produce experience desirable.
• Knowledge of retailer codes of practice, requirements and systems desirable.
• Organised with attention to detail and effective prioritisation.
• Food Safety Level 2 and HACCP Level 2 qualifications helpful.
• UK driving licence and ability to travel within the UK.
• Proficient in MS Office and general IT/comms tools.
• Experience with supplier compliance systems (Global GAP, Red Tractor, SMETA) desirable.

Responsibilities

• Provide technical support to customer contacts, especially Technical and Commercial Managers.
• On-board new suppliers to relevant customer systems.
• Communicate and implement strategy plans internally.
• Develop quality improvement plans with the supply base, factory, farm and customer.
• Conduct customer site visits and pre-production runs.
• Maintain customer scorecards and drive continuous improvement.
• Manage NPD and EPD product launches and packaging trials.

Skills

Excellent communication

Presentation skills

Commercial awareness

Interpersonal skills

Technical management experience

FMCG experience

Retailer codes knowledge

Organisational skills

Project management

Food Safety Level 2

HACCP Level 2

UK driving licence

Travel within the UK

MS Office proficiency

Supplier compliance systems

Tools

MS Office

Job description

The Role

An exciting opportunity for a talented Customer focussed Technical Account Manager to join our busy Team.

Applications are invited from committed, reliable and proactive individuals, capable of operating efficiently in a fast paced, dynamic working environment. Reporting directly to the Senior Technical Account Manager, candidates will have strong communication and interpersonal skills, confident of liaising at all levels both internally and externally, helping to maximise client engagement and unlock new business opportunities.

Highly organised with exceptional attention to detail, the Customer Technical Manager will manage high profile retail accounts by interacting directly with the Technical and Commercial managers. Delivering the business and technical strategy for each customer, whilst driving quality through collaborative, quality improvement plans involving the supply base, factory, farm and customer. Duties will also include analysing and managing customer performance data and enabling continuous improvement prioritisation. You will be working across the business to ensure customer requirements are communicated and met.

Key Responsibilities

• Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers
• On-board new suppliers to relevant customer systems
• Communicate and implement strategy plans internally
• Develop quality improvement plans
• Customer site visits and pre-production runs
• Maintain customer score cards to seek and achieve continuous improvement
• Manage NPD and EPD product launches and packaging trials

Required Knowledge, Skills & Experience

• Excellent communication and presentation skills
• Commercial awareness
• Strong interpersonal and relationship building ability
• Previous experience in Quality or Technical Management (or equivalent discipline)
• Previous FMCG or Food/Produce experience desirable
• Knowledge of retailer codes of practice, requirements & systems desirable
• Strong organisational skills and attention to detail
• Effective project/priority management
• Food Safety Level 2
• HACCP Level 2
• UK driving licence and ability to travel within the UK
• Proficient in the use of MS Office applications, emails and the internet
• Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA

Why Work for Barfoots?

• Investors In People Silver Award status.
• Company pension scheme
• 24/7 Online GP access
• Life Assurance
• Employee Assistance Program
• Benefits Platform
• Development opportunities
• Discounted leisure membership
• Discounted vegetable box scheme
• Cycle to work scheme
• Free onsite parking
• Approved training centre for Highfield qualifications
• Rapidly growing company
• Committed to Sustainability