Customer-Focused Service Advisor | Career Growth

Vertu Motors; Ilkeston; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Nissan Ilkeston is offering a Service Advisor role with a £32,000 basic salary plus company benefits. You will act as the relationship manager between customers and the workshop, ensuring outstanding satisfaction and handling service or repair communications.

The position requires previous customer facing service experience, strong communication skills, and the ability to work in a fast-paced environment while meeting targets. Training and colleague benefits are provided.

Qualifications

• Previous customer facing service experience is essential.
• Customer focus, relationship maintenance and communication skills are paramount.
• Ability to work in a fast-paced environment while meeting targets and deadlines.
• Previous experience in the role would be beneficial but is not essential.

Responsibilities

• Set customer expectations and keep in touch with them throughout the service or repair.
• Upsell additional products and follow up to ensure satisfaction with the work carried out.
• Act as the relationship manager between the customer and the workshop.

Skills

Customer service

Job description

Vertu Nissan Ilkeston is offering a Service Advisor role with a £32,000 basic salary plus company benefits. You will act as the relationship manager between customers and the workshop, ensuring outstanding satisfaction and handling service or repair communications.

The position requires previous customer facing service experience, strong communication skills, and the ability to work in a fast-paced environment while meeting targets. Training and colleague benefits are provided.