Customer-Focused Scheduling Coordinator (Social Housing)

Sureserve; Dartford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Contributory Pension scheme

Life assurance

28 days annual leave (rising to 33)

Enhanced family leave policies

Sureserve Benefits Hub

Virtual GP service

Employee assistance programme (EAP)

Bike2Work scheme

Salary sacrifice scheme

Job summary

Sureserve is recruiting for an administrative position supporting the South compliance and energy services teams. You will act as the focal point for customers, scheduling jobs across multiple contracts and managing administration to ensure smooth service delivery.

The role requires previous admin experience, strong customer service, and high proficiency in MS Office, especially Outlook and Excel. A flexible, well-organised approach is essential, with opportunities for progression within a large

Qualifications

• Previous administrative experience, preferably from a social housing/construction background
• High level of courteous, professional customer service
• Highly proficient in MS Office, in particular Outlook and Excel
• Good written and verbal communication skills
• Flexible attitude with strong organisational skills

Responsibilities

• Schedule jobs with customers across multiple contracts.
• Take ownership of contract administration while collaborating on other contracts.
• Answer inbound customer calls relating to repairs and servicing in a courteous, professional manner.
• Raise jobs and arrange appointments using the main customer database and log information accurately.
• Complete all ad-hoc administrative duties.

Skills

Administrative experience

Outlook

Excel

Communication skills

Organisational skills

MS Office

Tools

MS Office

Job description

Sureserve is recruiting for an administrative position supporting the South compliance and energy services teams. You will act as the focal point for customers, scheduling jobs across multiple contracts and managing administration to ensure smooth service delivery.

The role requires previous admin experience, strong customer service, and high proficiency in MS Office, especially Outlook and Excel. A flexible, well-organised approach is essential, with opportunities for progression within a large