Customer-Focused Sales Administrator | Order Processing & Support

Universal-Business-Team; Hemington; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Profit related bonus

Job summary

Universal-Business-Team is seeking a Customer focussed Sales Administrator to support day-to-day sales operations. You will process orders, maintain customer records and provide high-quality customer support to ensure satisfaction.

The role requires excellent organisation, strong communication skills, and proficiency in Microsoft Office and CRM systems. A profit-related bonus is available alongside the base salary of £30,000–£32,000, with hours 07.30am-4.30pm, Monday to Friday.

Qualifications

• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with order processing systems and CRM software.
• Detail-oriented and able to work accurately under pressure.
• Customer-focused with a positive attitude.
• Ability to work as part of a team.

Responsibilities

• Order Processing: Accurately input and process customer orders from the Sales Inbox or inbound phone calls, ensuring timely delivery and fulfilment.
• Customer Service: Respond to customer inquiries, escalating where necessary, resolving issues, and provide information on products and services.
• Record Maintenance: Maintain and update customer records, including contact details, and account information
• Communication: Liaise between customers, sales team, and other departments to ensure smooth operations and customer satisfaction.
• Proactive Customer Support: Contact Bronze customers to share promotions, check dispenser status, and find growth opportunities.

Skills

Organisational skills

Verbal and written communication

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Universal-Business-Team is seeking a Customer focussed Sales Administrator to support day-to-day sales operations. You will process orders, maintain customer records and provide high-quality customer support to ensure satisfaction.

The role requires excellent organisation, strong communication skills, and proficiency in Microsoft Office and CRM systems. A profit-related bonus is available alongside the base salary of £30,000–£32,000, with hours 07.30am-4.30pm, Monday to Friday.