Customer-Focused Retail Security Specialist

B&M Retail; Leeds; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Store discount

Colleague portal discount

Hospitality perks

Job summary

B&M Retail invites applications for a full-time Retail Security Officer role in Armley, Leeds. You will safeguard people, products and the store environment while delivering a welcoming customer experience.

The position offers daytime, evening and weekend shifts within a dynamic store team. Join us to help prevent loss, manage risk and uphold high safety and professionalism standards, collaborating with store management and colleagues across shifts.

Qualifications

• Alert, calm under pressure with a customer-first mindset.
• Strong verbal and written communication skills.
• Confident handling of difficult conversations.
• Sound judgement, honesty, integrity and a strong work ethic.
• Proud to be a supportive team member and do the right thing.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft or fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Skills

Communication skills

Following procedures

Conflict handling

Judgement

Integrity

Team player

Job description

B&M Retail invites applications for a full-time Retail Security Officer role in Armley, Leeds. You will safeguard people, products and the store environment while delivering a welcoming customer experience.

The position offers daytime, evening and weekend shifts within a dynamic store team. Join us to help prevent loss, manage risk and uphold high safety and professionalism standards, collaborating with store management and colleagues across shifts.