Customer-Focused Post Office Clerk | Flexible Shifts

Post Office; Stevenage; On-site; GBP 14,000 - 18,000; Full time

Job summary

Post Office Counter Clerk role in Stevenage, UK, fixed-term until 30 September 2026, with pay tied to age group (£10.85–£12.71). You must be over 18 and pass a safeguarding check. A 3-day Counter Training covers introduction, processes and systems, with potential location changes. Flexibility is required as training may occur elsewhere.

The role focuses on delivering excellent customer service, managing queues and ensuring governance standards, in a supportive team environment.

Qualifications

• Over 18 and safeguarding check required.
• 3-Day Post Office Counter Training (Introduction, Processes, Practical Skills & Systems).
• Training may take place at a different location – flexibility required!
• We pay in line with UK age-related minimum and living wage rates based on age group.

Responsibilities

• Deliver exceptional customer service to all customers.
• Manage queues and ensure access to services quickly and simply.
• Meet high governance standards and attention to detail.
• Be part of a team and support colleagues.

Skills

Customer service

Team communication

Adaptability

Attention to detail

Job description

Post Office Counter Clerk role in Stevenage, UK, fixed-term until 30 September 2026, with pay tied to age group (£10.85–£12.71). You must be over 18 and pass a safeguarding check. A 3-day Counter Training covers introduction, processes and systems, with potential location changes. Flexibility is required as training may occur elsewhere.

The role focuses on delivering excellent customer service, managing queues and ensuring governance standards, in a supportive team environment.