Customer-Focused Optical Assistant - Training & Growth

Boots UK; Quorn; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary quarterly bonus

Generous employee discounts

Clinical and Non-Clinical Career udvik

Job summary

Boots Opticians in-store role seeks an Optical Assistant to be the first and last point of contact for customers, assisting with eyewear and contact lenses while liaising with the store team. The role involves pre-screening activities for eye-tests, dispensing, and delivering excellent customer care, with ongoing training through the Step Into Optics programme.

You will work on the shop floor, report to the store manager, and develop professional skills through hands-on experience and structured

Qualifications

• Passion for customer care.
• Enthusiasm for learning and personal development.

Responsibilities

• Order, dispense and collect glasses and contact lenses
• Support with eye-tests and pre-screening activities
• Provide aftercare support through repairs and adjustments
• Complete operational and administrative tasks associated with dispensing prescriptions
• Maintain shop floor standards

Skills

Passion for customer care

Enthusiasm for learning

Job description

Boots Opticians in-store role seeks an Optical Assistant to be the first and last point of contact for customers, assisting with eyewear and contact lenses while liaising with the store team. The role involves pre-screening activities for eye-tests, dispensing, and delivering excellent customer care, with ongoing training through the Step Into Optics programme.

You will work on the shop floor, report to the store manager, and develop professional skills through hands-on experience and structured