Customer-Focused Commercial Administrator

Brink’s Inc; Wall; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Career progression

Wellness program

Pension plan

Life insurance

Annual leave

Job summary

Brink’s Inc. is seeking a proactive Commercial Administrator to join our team. You’ll be the go-to person for customer queries, contract information, and commercial support, playing a key part in keeping operations flowing smoothly.

The role is hybrid after probation and located at Head Office (Crickhowell). You’ll work with Sales, Operations, Finance and Customer Support to deliver excellent customer experiences and accurate reporting.

Qualifications

• A minimum of 5 GCSEs A*-C (or equivalent).
• Excellent communication skills, especially over the phone and via email.
• Solid IT skills, particularly with Microsoft Excel.
• Experience in a customer-facing or administrative role.
• A strong understanding of what great customer service looks and feels like.
• The ability to multi-task, prioritise, and stay organised in a busy environment.
• High attention to detail and accuracy.

Responsibilities

• Act as the first point of contact for customer-related queries, providing timely, professional, and friendly support.
• Give clear information about contracts, services, commercial questions, and commission structures.
• Resolve customer issues with a balanced, solutions-focused approach.
• Work closely with Sales, Operations, Finance, Customer Support, and Service teams to ensure queries are handled quickly and effectively.
• Keep customers updated on progress and follow up on any outstanding matters.
• Produce accurate reports, including commercial, performance, and customer-related data.
• Help support wider commercial activities and ensure internal processes run smoothly.
• Monitor ongoing actions to ensure they’re completed on time.
• Spot recurring trends or issues and elevate them when needed.

Skills

Excellent communication

MS Excel

Attention to detail

Multi-tasking

Customer service mindset

Education

GCSEs A*-C

Tools

Microsoft Excel

Job description

Brink’s Inc. is seeking a proactive Commercial Administrator to join our team. You’ll be the go-to person for customer queries, contract information, and commercial support, playing a key part in keeping operations flowing smoothly.

The role is hybrid after probation and located at Head Office (Crickhowell). You’ll work with Sales, Operations, Finance and Customer Support to deliver excellent customer experiences and accurate reporting.