Hybrid Commercial Support Specialist

Brink's Incorporated.; Crickhowell; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Salary Sacrifice Pension

Life insurance (4x annual salary)

Wellness program with confidentialCoun

21 days annual leave (22 after 1 year)

Job summary

Brink's Incorporated is seeking a Commercial Administrator to join our Commercial team at Head Office in Crickhowell, with hybrid working after probation. The role focuses on supporting customers and colleagues, handling contract information, and keeping commercial operations running smoothly.

You will work with Sales, Operations, Finance and Customer Support to resolve queries, provide clear contract data, produce reports, and help drive customer satisfaction and business performance.

Qualifications

• GCSEs A*-C (or equivalent) required.
• Excellent communication via phone and email.
• Strong IT skills with Microsoft Excel.
• Experience in customer-facing or admin roles.
• Clear understanding of high-quality customer service.
• Ability to multi-task, prioritise and stay organised.

Responsibilities

• Be the first point of contact for customer queries with professional, friendly support.
• Provide clear information on contracts, services, and commission structures.
• Resolve issues with a balanced, solutions-focused approach.
• Collaborate with Sales, Operations, Finance, and Support teams to resolve queries quickly.
• Keep customers updated on progress and follow up on outstanding matters.
• Produce accurate commercial and customer-related reports.

Skills

Excellent communication

Organised

Customer service mindset

Multi-tasking

Attention to detail

Education

GCSEs A*-C

Tools

Microsoft Excel

Job description

Brink's Incorporated is seeking a Commercial Administrator to join our Commercial team at Head Office in Crickhowell, with hybrid working after probation. The role focuses on supporting customers and colleagues, handling contract information, and keeping commercial operations running smoothly.

You will work with Sales, Operations, Finance and Customer Support to resolve queries, provide clear contract data, produce reports, and help drive customer satisfaction and business performance.