Customer-Driven Commercial Administrator (Hybrid)

Brinks; Crickhowell; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension

Life insurance

Wellness program

Annual leave

Career progression

Training

Job summary

Brinks Head Office in Crickhowell offers a Commercial Administrator role with hybrid working after probation. You will help customers and colleagues, manage contract information, and keep commercial processes running smoothly.

You’ll be the first point of contact for queries, provide clear information about services and contracts, and collaborate with Sales, Operations, Finance and Customer Support to deliver timely, accurate reports.

Qualifications

• A minimum of 5 GCSEs A*-C (or equivalent).
• Excellent communication skills, especially over the phone and via email.
• Solid IT skills, particularly with Microsoft Excel.
• Experience in a customer-facing or administrative role.
• A strong understanding of what great customer service looks and feels like.
• The ability to multi-task, prioritise, and stay organised in a busy environment.
• High attention to detail and accuracy.

Responsibilities

• Act as the first point of contact for customer-related queries, providing timely, professional, and friendly support.
• Give clear information about contracts, services, commercial questions, and commission structures.
• Resolve customer issues with a balanced, solutions-focused approach.
• Work closely with Sales, Operations, Finance, Customer Support, and Service teams to ensure queries are handled quickly and effectively.
• Keep customers updated on progress and follow up on any outstanding matters.
• Produce accurate reports, including commercial, performance, and customer-related data.
• Help support wider commercial activities and ensure internal processes run smoothly.
• Monitor ongoing actions to ensure they're completed on time.
• Spot recurring trends or issues and escalated when needed.

Skills

Excellent communication

Microsoft Excel

Customer service

Administrative support

Organisation

Education

GCSEs A*-C

Tools

Microsoft Office suite

Job description

Brinks Head Office in Crickhowell offers a Commercial Administrator role with hybrid working after probation. You will help customers and colleagues, manage contract information, and keep commercial processes running smoothly.

You’ll be the first point of contact for queries, provide clear information about services and contracts, and collaborate with Sales, Operations, Finance and Customer Support to deliver timely, accurate reports.