Administrator (Administration and Customer Service)

Guidant Global; Lincoln; On-site; GBP 30,975,000 - 41,908,000; Full time

Job summary

Guidant Global is seeking an Administrator in Lincoln to handle inbound calls, log details, and support the service centre with various administrative tasks. The role emphasizes strong customer relations, accuracy in record-keeping, and contributing to debt resolution where needed.

You will work 8:30am to 5:00pm, Monday to Friday, with a pay rate of £12.71 per hour. This short-term contract runs until 25 Sep 2026, based in Lincoln, LN1 1DS.

Qualifications

• Numerate and PC literate with good telephone manner and interpersonal skills.
• Ability to work on own initiative in a high pressure environment.
• Attention to detail.

Responsibilities

• Answer inbound calls in a polite and professional manner and log details accurately.
• Build strong relationships with external and internal customers.
• Ensure prompt resolution of complaints with a focus on customer retention.
• Assist credit control with outstanding debts by resolving queries.
• Understand daily driver debrief process and maintain records of actions.
• Fulfil Health and Safety responsibilities and ensure compliance with policies and legislation.
• Undertake other duties within the Service Centre as required.
• Attend training and development as required.
• Support the Administration Coordinator in ad hoc projects.

Skills

Numerate

PC literate

Telephone manner

Interpersonal skills

Attention to detail

Job description

Job Title: Administrator

Contract: Till 25 Sep 2026 (Short contract)

Location: Lincoln, LN1 1DS

Pay rate: £12.71 per hour

Working Hours are 8:30am to 5:00pm (Mon - Fri)

RESPONSIBILITIES

• To answer all inbound calls in a polite and professional manner logging the details accurately in (url removed)
• To build strong relationships with both external and internal customers
• To ensure prompt resolution of complaints with a strong focus on customer retention
• To assist credit control with outstanding debts by way of query resolution
• Understand the daily driver debrief process and deal with any issues raised maintaining records of actions in (url removed)
• To fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company's Health & Safety policies and procedures and any relevant legislation
• To undertake any other such duties as may reasonably be required within the Service Centre
• To undertake any training and development as required
• To support the Administration Cooordinator in ad hoc projects

SKILLS & QUALIFICATIONS

• Numerate and PC literate with good telephone manner and interpersonal skills
• Ability to work on own initiative in high pressure environment
• Attention to detail

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy