Customer-Focused Administrative Assistant (Flexible Hours)

Bupa; Chertsey; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days’ holiday

Enhanced pension & life insurance

Bupa health insurance

Discounted dental cover

Digital GP access

Emotional and family wellbeing support

Financial wellbeing resources

Support for carers

Job summary

Bupa Mindplace Chertsey is seeking an Administrative Assistant to join our team at Mindplace Chertsey, KT16 8LA. You’ll manage front desk duties, handle customer inquiries, and support the patient journey from arrival to checkout in a busy clinical environment.

The role requires excellent communication, strong admin skills, and the ability to work flexibly across 37.5 hours per week with shifts from 08:00 to 22:00 and occasional weekend work. A friendly, proactive approach is essential.

Qualifications

• Excellent written and verbal communication skills.
• Administrative and reception experience required.
• Well organised, reliable and proactive attitude.
• Computer literate with basic IT skills.

Responsibilities

• Greeting and welcoming customers and supporting the customer journey to checkout.
• Answering and screening incoming queries via phone and emails.
• Maintain a well-presented reception and waiting areas.
• Ensure customer paperwork and appointment packs are ready for visits.

Skills

Excellent communication

Customer service

Administrative experience

Well organised

Computer literate

Medical terminology (desirable)

Flexible hours

Adaptable

Resilient

Time management

Autonomous

Multi-disciplinary team

Tools

EXACT

BOSS

Meddbase

Job description

Bupa Mindplace Chertsey is seeking an Administrative Assistant to join our team at Mindplace Chertsey, KT16 8LA. You’ll manage front desk duties, handle customer inquiries, and support the patient journey from arrival to checkout in a busy clinical environment.

The role requires excellent communication, strong admin skills, and the ability to work flexibly across 37.5 hours per week with shifts from 08:00 to 22:00 and occasional weekend work. A friendly, proactive approach is essential.