Customer-Focused Administrative Assistant (Evenings & Weekends)

Bupa UK; Peterborough; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Long service rewards

Interest-free travel loan

Wagestream - early wage access

Pension plans

Parental leave options

My Bupa Extras discounts

Job summary

Mindplace Peterborough is seeking an Administrative Assistant to efficiently manage all administrative and receptionist activities. This role supports smooth centre operations and excellent customer service for adults and children.

The position is full-time (37.5 hours) with a shift pattern including 2pm–10pm on weekdays and at least one weekend shift, offering supportive benefits and development within Bupa.

Qualifications

• Excellent communication skills both written and verbal.
• Deliver outstanding customer service by being friendly and welcoming.
• Administrative and reception experience.
• Well organised, reliable and have a proactive attitude.
• Computer literate.
• Knowledge of medical terminology (desirable).

Responsibilities

• Greet and welcome customers and support the customer journey through to checkout.
• Answer and forward incoming queries via phone and email; manage mailbox.
• Maintain a well presented reception and waiting area.
• Ensure reports are dispatched within the desired time frame and manage abnormal results.
• Ensure all paperwork for visits is ready (appointment packs, clinical files, consent forms).
• Process invoices, payments and post handling; assist in bookings and post handling.

Skills

Excellent communication

Administrative experience

Reception experience

Well organised

Computer literate

Knowledge of medical terminology

Tools

EXACT/BOSS/Meddbase

Job description

Mindplace Peterborough is seeking an Administrative Assistant to efficiently manage all administrative and receptionist activities. This role supports smooth centre operations and excellent customer service for adults and children.

The position is full-time (37.5 hours) with a shift pattern including 2pm–10pm on weekdays and at least one weekend shift, offering supportive benefits and development within Bupa.