Customer-First Retail Security Pro

Mitie Group plc.; Gravesend; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mitie Group plc. is seeking a professional Security Officer to protect people, property and assets while delivering an exceptional service level on site in Gravesend.

You will build positive relationships with colleagues and customers, comply with instructions, and continually develop through training and progression opportunities. You will stay vigilant, report health and safety concerns, handle incidents with professionalism, and work both independently and as part of a team to support

Qualifications

• Valid SIA Licence (Security Guarding or Door Supervision) is required.
• CCTV SIA Licence or willingness to obtain where required.
• SC Clearance desirable.
• Excellent communication and customer service skills.
• Professional, approachable and confident manner.
• Ability to work independently and as part of a team.

Responsibilities

• Carry out all duties in accordance with site Assignment Instructions and company procedures.
• Maintain all licences and certifications, including SIA licensing.
• Follow health, safety and security procedures to maintain a safe working environment.
• Demonstrate professionalism, integrity and sound judgment at all times.
• Identify and promptly report any health and safety concerns or potential risks.
• Escalate incidents appropriately and liaise with emergency services when required.
• Complete accurate incident reports and records in a timely manner.

Skills

Communication skills

Customer service

Professional demeanor

Teamwork

Learning mindset

Tools

SIA Licence (Security Guarding / Door Supervision)

CCTV SIA Licence

Job description

Mitie Group plc. is seeking a professional Security Officer to protect people, property and assets while delivering an exceptional service level on site in Gravesend.

You will build positive relationships with colleagues and customers, comply with instructions, and continually develop through training and progression opportunities. You will stay vigilant, report health and safety concerns, handle incidents with professionalism, and work both independently and as part of a team to support