Customer-First Banking Advisor

Metro Bank Plc; Reading; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Benefits package

Job summary

Metro Bank Reading is seeking a Banking Representative to be the face of the bank, delivering exceptional customer service with a strong understanding of products and services. You will interact with customers, build relationships, and represent the bank in a compliant, trusted manner.

Join a team-focused environment with training across live sessions, online modules, and on-the-job learning. Full-time, 37.5 hours across 5 days, with flexible scheduling and ongoing development opportunities.

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.

Responsibilities

• You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.
• You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
• You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.

Skills

Customer service

Teamwork

Attention to detail

Regulatory awareness

Computer literacy

Tools

Microsoft Office

POS systems

Job description

Metro Bank Reading is seeking a Banking Representative to be the face of the bank, delivering exceptional customer service with a strong understanding of products and services. You will interact with customers, build relationships, and represent the bank in a compliant, trusted manner.

Join a team-focused environment with training across live sessions, online modules, and on-the-job learning. Full-time, 37.5 hours across 5 days, with flexible scheduling and ongoing development opportunities.