Guest Experience Waiter - Growth, Training & Perks

Ottolenghi; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff meals

Healthcare plan

Referral bonus

Training opportunities

Birthday treat

Job summary

Ottolenghi in London is seeking a front-of-house professional to welcome, seat, and assist guests with attentive service. You will take accurate orders, serve meals and drinks, and maintain a high standard of dining room presentation throughout service.

The role emphasizes passionate hospitality, clear communication, and teamwork in a bustling, flavour-led environment at Ottolenghi Spitalfields in East London.

Qualifications

• Previous experience as a waiter or in front-of-house hospitality.
• A genuine passion for food, drink, and creating great guest experiences.
• A warm, confident communicator who thrives in a team environment.

Responsibilities

• Welcome and seat guests, ensuring they feel looked after from the moment they arrive.
• Take food and drink orders accurately and with genuine knowledge of the menu.
• Serve food and beverages with care, attention to detail, and great timing.
• Build rapport with guests and respond to their needs proactively.
• Maintain the dining room to a high standard throughout service.
• Collaborate with kitchen and bar teams to ensure smooth service flow.
• Handle guest queries and feedback with professionalism and warmth.
• Support the wider front-of-house team and pitch in wherever needed.

Skills

Food & beverage service

Team communication

Guest experience

Attention to detail

Tools

IT systems

Job description

Ottolenghi in London is seeking a front-of-house professional to welcome, seat, and assist guests with attentive service. You will take accurate orders, serve meals and drinks, and maintain a high standard of dining room presentation throughout service.

The role emphasizes passionate hospitality, clear communication, and teamwork in a bustling, flavour-led environment at Ottolenghi Spitalfields in East London.